➤ What do we mean by the quality of the relationship between workers and their technology?
The quality of that relationship describes how well technology supports workers’ tasks, skills, and wellbeing. It covers usability, user experience, trust, ergonomics, and task-technology fit inside socio-technical systems. A strong relationship reduces cognitive load, improves engagement, and lowers errors, while a weak one causes frustration, poor adoption, and safety risks.
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