(Answered) That would definitely improve our wait times and work times in might also dress some kind…

➤ Why do incentives sometimes lead to unintended complaints or negative culture?
Incentives that focus only on speed or outputs can encourage gaming the system. That creates shortcuts, lower quality, and more complaints. Misaligned metrics and weak oversight produce perverse incentives. Use balanced scorecards, quality checks, and feedback loops to protect service standards and discourage harmful behavior.