Tag: Corporate Finance & Strategic Management

  • [Solved] Disruptive change

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    [>Financial markets homework help](https://www.sweetstudy.com/fields/business-finance-financial-markets) Define _disruptive change_ and how it differs from _incremental change._ How does disruptive change affect an organization? Provide an example of disruptive change, how an organization responded,…

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    [>Financial markets homework help](https://www.sweetstudy.com/fields/business-finance-financial-markets)

    Define _disruptive change_ and how it differs from _incremental change._ How does disruptive change affect an organization? Provide an example of disruptive change, how an organization responded, and an analysis of that response. Did the organization successfully navigate the challenges inherent to the disruptive change?

  • [Solved] Change models

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    [>Marketing homework help](https://www.sweetstudy.com/fields/business-finance-marketing) Compare two different change models. Which one most aligns with your organization and internal stakeholder needs during times of change? What leadership approach would you use to implement that preferred model? …

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    [>Marketing homework help](https://www.sweetstudy.com/fields/business-finance-marketing)

    Compare two different change models. Which one most aligns with your organization and internal stakeholder needs during times of change? What leadership approach would you use to implement that preferred model? Why is that approach most likely to support the stakeholders through the challenges of implementing change?

  • [Solved] discussion post

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    [>Economics homework help](https://www.sweetstudy.com/fields/business-finance-economics)

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    [>Economics homework help](https://www.sweetstudy.com/fields/business-finance-economics)

  • [Solved] Bank failures

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    [>Economics homework help](https://www.sweetstudy.com/fields/business-finance-economics) https://youtu.be/n_O1B_2tAlk?si=WjlCyN9j75KeUsIM Review the video above;– Provide a quality written summary for the following prompts 1) was the reaction of the customer rational for what they did not underst…

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    [>Economics homework help](https://www.sweetstudy.com/fields/business-finance-economics)

    https://youtu.be/n_O1B_2tAlk?si=WjlCyN9j75KeUsIM

    Review the video above;–

    Provide a quality written summary for the following prompts

    1) was the reaction of the customer rational for what they did not understand

    2) what were the three options mentioned that the FDIC has to manage the situation

    3) Explain how seeing this reality played out helped you to connect to our studies

    4) Consider the CAMELS Method of evaluating a banking institution – identify which of the six components would apply to Heritage Communitity Bank?

  • [Solved] Business Finance – Accounting Week 3 Assignment – Repairing Customer Satisfaction

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    [>Accounting homework help](https://www.sweetstudy.com/fields/business-finance-accounting) ## **Overview** You will be using the ["Repairing Customer Satisfaction"](https://canvas.strayer.edu/courses/28981/files/19491046?wrap=1) [Download "Repairing Customer Satisfaction"](https://canvas.strayer.edu…

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    [>Accounting homework help](https://www.sweetstudy.com/fields/business-finance-accounting)

    ## **Overview**

    You will be using the ["Repairing Customer Satisfaction"](https://canvas.strayer.edu/courses/28981/files/19491046?wrap=1) [Download "Repairing Customer Satisfaction"](https://canvas.strayer.edu/courses/28981/files/19491046/download?download_frd=1) case study for all of the assignments in this course. To complete the first assignment, you will need to read the case study to develop the first progress report on your findings for the CEO. You will access the case study via the link provided and follow the instructions below.

    ## **Instructions**

    Read the case study ["Repairing Customer Satisfaction."](https://canvas.strayer.edu/courses/28981/files/19491046?wrap=1) [Download "Repairing Customer Satisfaction."](https://canvas.strayer.edu/courses/28981/files/19491046/download?download_frd=1) Select the role (VP-Quality, VP-Production, or VP-Customer Relations) you will assume to complete the course activities and assignments. To complete the activity, you will need to keep in mind you are working to identify potential root causes for the lower performance cited for your respective area of responsibility. You will access the case study via the link provided and follow the instructions below.

    Based on the case study ["Repairing Customer Satisfaction,"](https://canvas.strayer.edu/courses/28981/files/19491046?wrap=1) [Download "Repairing Customer Satisfaction,"](https://canvas.strayer.edu/courses/28981/files/19491046/download?download_frd=1) develop a 2 – 4 page progress report for the CEO.

    Based on the role you selected and the plan you developed in the Week 2 activity, develop a progress report for the CEO that includes the following.

    1. Analyze the data and metrics provided and any additional elements you feel are crucial to identify the potential root causes for the lower performance cited for your respective area of responsibility.
    – Include your findings in the progress report.
    2. Create a problem statement that conveys to your audience the root cause you identified, the framed problem, and its impact on the organization.
    3. Propose a communication plan that will best convey the analysis results, educate your audience, and spur action.
    – In your communication plan, address the following: stakeholders to be included, timelines for initial communications and follow-up messaging, and media to be leveraged, e.g., team or town hall meetings, emails with progress reports, etc.

    This course requires the use of Strayer Writing Standards (SWS). The library is your home for SWS assistance, including citations and formatting. Please refer to the [Library site](https://library.strayer.edu/sws) for all support. Check with your professor for any additional instructions.

    The specific learning outcomes associated with this assignment are:

    – Demonstrate an understanding of how data is an essential and mandatory element of making data-driven decisions and the crucial element of proper problem framing.

    ## **Help Resources**

    – Check out this interactive tutorial: [Using Your Own Words: Preventing PlagiarismLinks to an external site.](https://media.capella.edu/CourseMedia/WRK100Element233751/wrapper.asp).

    Week 3 Assignment – Repairing Customer Satisfaction – Progress Report 1 **Week 3 Assignment – Repairing Customer Satisfaction – Progress Report 1CriteriaRatingsPts** Analyze the data and metrics provided and any additional elements that are crucial to identify the potential root causes for the lower performance cited for the respective area of responsibility. Include the findings in the progress report. **52.5 to >47.24 ptsExemplary** Analyzed the data and metrics provided and any additional elements that are crucial to identify the potential root causes for the lower performance cited for the respective area of responsibility. Included the findings in the progress report. **47.24 to >41.99 ptsCompetent** Analyzed the data and metrics provided and any additional elements that are crucial to identify the potential root causes for the lower performance cited for the respective area of responsibility, but the analysis is incomplete. Included your findings in the progress report, but the findings are incomplete. **41.99 to >36.74 ptsNeeds Improvement** Analyzed the data and metrics provided and any additional elements that are crucial to identify the potential root causes for the lower performance cited for the respective area of responsibility, but the analysis is incorrect. Included the findings in the progress report, but the findings are incorrect. **36.74 to >0 ptsUnacceptable** Did not analyze the data and metrics provided and any additional elements that are crucial to identify the potential root causes for the lower performance cited for the respective area of responsibility. Did not include the findings in the progress report./ 52.5 ptsCreate a problem statement that conveys to the audience the root cause identified, the framed problem, and its impact on the organization. **52.5 to >47.24 ptsExemplary** Created a problem statement that conveys to the audience the root cause identified, the framed problem, and its impact on the organization. **47.24 to >41.99 ptsCompetent** Created a problem statement that conveys to the audience the root cause identified, the framed problem, and its impact on the organization, but the problem statement incomplete. **41.99 to >36.74 ptsNeeds Improvement** Created a problem statement that conveys to the audience the root cause identified, the framed problem, and its impact on the organization, but the problem statement is incorrect. **36.74 to >0 ptsUnacceptable** Did not create a problem statement that conveys to the audience the root cause identified, the framed problem, and its impact on the organization./ 52.5 ptsPropose a communication plan that will best convey the analysis results, educate the audience, and spur action. **52.5 to >47.24 ptsExemplary** Proposed a communication plan that will best convey the analysis results, educate the audience, and spur action. **47.24 to >41.99 ptsCompetent** Proposed a communication plan that will best convey the analysis results, educate the audience, and spur action, but the communication plan is incomplete. **41.99 to >36.74 ptsNeeds Improvement** Proposed a communication plan that will best convey the analysis results, educate the audience, and spur action, the communication plan is incorrect. **36.74 to >0 ptsUnacceptable** Did not propose a communication plan that will best convey the analysis results, educate the audience, and spur action./ 52.5 ptsWrite a progress report that is clear, includes appropriate writing mechanics, and follows SWS formatting requirements. **17.5 to >15.75 ptsExemplary** Writing has very few spelling, punctuation, and grammatical errors; few fragments, comma splices, and run-ons. 0–2 errors present. **15.75 to >14 ptsCompetent** Writing has spelling, punctuation, and grammatical errors that are distracting in a few places; few fragments, comma splices, and run-ons. 3–4 errors present. **14 to >12.25 ptsNeeds Improvement** Writing has spelling, punctuation, and grammatical errors that are distracting in some places. 5–6 errors present. **12.25 to >0 ptsUnacceptable** Writing has spelling, punctuation, and grammatical errors, fragments, comma splices and run-ons that distract from the message. More than 6 errors present./ 17.5 ptsTotal Points: 0

  • [Solved] BUS 6320 V DBR1

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    [>Management homework help](https://www.sweetstudy.com/fields/business-finance-management) **files (1)** – ## GlobalStrategicManagementBUS6320UnitVDBReply1.docx **## GlobalStrategicManagementBUS6320UnitVDBReply1.docx** 2 Global Strategic Management BUS 6320 Unit V Discussion Board Reply 1 Reply to c…

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    [>Management homework help](https://www.sweetstudy.com/fields/business-finance-management)

    **files (1)**

    – ## GlobalStrategicManagementBUS6320UnitVDBReply1.docx

    **## GlobalStrategicManagementBUS6320UnitVDBReply1.docx**

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    Global Strategic Management BUS 6320 Unit V Discussion Board Reply 1

    Reply to classmate below, at least 300 words and APA formattingTop of Form

    Top of Form

    **Defense of Purdue Pharma and Strategic Implications**

    As defense counsel for Purdue Pharma and the Sackler family regarding the events detailed in MiniCase 12, it is imperative to objectively analyze the firm's strategic intent and the regulatory environment in which it operated. The key elements of this case center on Purdue Pharma’s development and commercialization of OxyContin. The firm utilized a breakthrough time-controlled release formulation, initially developed for MS Contin, and combined it with oxycodone. The FDA approved this specialty pharmaceutical in 1995 for moderate to severe pain, granting a label that suggested the delayed absorption mechanism reduced its abuse liability (Rothaermel, 2024). Purdue Pharma subsequently launched an aggressive, highly successful marketing campaign that shifted the national medical narrative toward treating pain as the "fifth vital sign," resulting in unprecedented financial growth before the tragic realities of widespread opioid abuse led to thousands of lawsuits and the company's eventual bankruptcy.

    From a defense perspective, Purdue Pharma’s initial corporate strategy was legally sound and focused on a genuine medical need: alleviating chronic, debilitating pain. The company operated entirely within the bounds of FDA approvals. The core issue was not the innovation of the drug itself, but rather a systemic breakdown in downstream healthcare utilization management. When patients were prescribed these highly potent specialty pharmaceuticals, the responsibility for monitoring dosage, duration, and patient behavior ultimately fell to independent medical professionals. Purdue Pharma manufactured a legal, highly regulated product; the subsequent misuse and overprescription by independent physicians highlight a failure in clinical care coordination rather than a criminal corporate strategy.

    Analyzing this case is vital for formulating future corporate strategy, particularly in highly regulated industries. It demonstrates that a firm's strategy cannot exist in a vacuum. Formulating a sustainable corporate strategy requires anticipating how a product will be utilized in the real world and establishing proactive risk-mitigation protocols. While Purdue successfully executed a corporate strategy of market penetration and aggressive sales growth, the case illustrates the catastrophic risks of scaling a product without simultaneously advocating for stringent healthcare utilization management and ethical compliance guardrails. For future strategists, Purdue Pharma serves as a stark reminder that long-term corporate success requires balancing rapid innovation with a profound responsibility toward public health outcomes and ecosystem stability (Rothaermel, 2024).

    **Reference**

    Rothaermel, F. T. (2024).
    _Strategic management_ (6th ed.). McGraw Hill.

    Bottom of Form

    **## GlobalStrategicManagementBUS6320UnitVDBReply1.docx**

    2

    Global Strategic Management BUS 6320 Unit V Discussion Board Reply 1

    Reply to classmate below, at least 300 words and APA formattingTop of Form

    Top of Form

    **Defense of Purdue Pharma and Strategic Implications**

    As defense counsel for Purdue Pharma and the Sackler family regarding the events detailed in MiniCase 12, it is imperative to objectively analyze the firm's strategic intent and the regulatory environment in which it operated. The key elements of this case center on Purdue Pharma’s development and commercialization of OxyContin. The firm utilized a breakthrough time-controlled release formulation, initially developed for MS Contin, and combined it with oxycodone. The FDA approved this specialty pharmaceutical in 1995 for moderate to severe pain, granting a label that suggested the delayed absorption mechanism reduced its abuse liability (Rothaermel, 2024). Purdue Pharma subsequently launched an aggressive, highly successful marketing campaign that shifted the national medical narrative toward treating pain as the "fifth vital sign," resulting in unprecedented financial growth before the tragic realities of widespread opioid abuse led to thousands of lawsuits and the company's eventual bankruptcy.

    From a defense perspective, Purdue Pharma’s initial corporate strategy was legally sound and focused on a genuine medical need: alleviating chronic, debilitating pain. The company operated entirely within the bounds of FDA approvals. The core issue was not the innovation of the drug itself, but rather a systemic breakdown in downstream healthcare utilization management. When patients were prescribed these highly potent specialty pharmaceuticals, the responsibility for monitoring dosage, duration, and patient behavior ultimately fell to independent medical professionals. Purdue Pharma manufactured a legal, highly regulated product; the subsequent misuse and overprescription by independent physicians highlight a failure in clinical care coordination rather than a criminal corporate strategy.

    Analyzing this case is vital for formulating future corporate strategy, particularly in highly regulated industries. It demonstrates that a firm's strategy cannot exist in a vacuum. Formulating a sustainable corporate strategy requires anticipating how a product will be utilized in the real world and establishing proactive risk-mitigation protocols. While Purdue successfully executed a corporate strategy of market penetration and aggressive sales growth, the case illustrates the catastrophic risks of scaling a product without simultaneously advocating for stringent healthcare utilization management and ethical compliance guardrails. For future strategists, Purdue Pharma serves as a stark reminder that long-term corporate success requires balancing rapid innovation with a profound responsibility toward public health outcomes and ecosystem stability (Rothaermel, 2024).

    **Reference**

    Rothaermel, F. T. (2024).
    _Strategic management_ (6th ed.). McGraw Hill.

    Bottom of Form

  • [Solved] paper

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    [>Economics homework help](https://www.sweetstudy.com/fields/business-finance-economics) week 7 paper

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    [>Economics homework help](https://www.sweetstudy.com/fields/business-finance-economics)

    week 7 paper

  • [Solved] Amazon

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    [>Marketing homework help](https://www.sweetstudy.com/fields/business-finance-marketing) The purpose of this assignment is to critically assess various existing organizational change models and develop a tailored change model that aligns with the unique cultural and strategic needs of Amazon. This m…

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    [>Marketing homework help](https://www.sweetstudy.com/fields/business-finance-marketing)

    The purpose of this assignment is to critically assess various existing organizational change models and develop a tailored change model that aligns with the unique cultural and strategic needs of Amazon. This model will serve as a strategic tool to facilitate and integrate necessary changes in response to internal or external forces impacting organizational success.

    Research the various change models used by organizations today. After assessing various models, select an appropriate change model that is tailored to Amazon and that will work within the organization's culture. This model should serve to implement a strategic process that can help your organization integrate a change and respond to the internal or external driving forces that affect organizational success.

    Submit a single-page visual infographic that represents your selected change model. Specifically, this change model visual should:

    1. Define      and highlight its components.
    2. Communicate      the appropriateness of selected change model to work within the culture of      the organization.
    3. Demonstrate      the ability of the selected change model to respond to internal or      external driving forces that affect organizational success and      requirements.
    4. Define      how the selected change model provides clear communication of the model to      essential stakeholders.

    Submit a Word document with either a screenshot or a link to the completed project.

  • [Solved] DATCB/565: Competency 3 – Assessment

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    See attached word, rubric and excel Powerpoint, excel and word needed **files (3)** – ## datcb565_v1_comp3_rubric.pdf – ## comp3assignmentinstructions.docx – datcb565_v1_comp3_parking_lot_use_data_file.xlsx **## datcb565_v1_comp3_rubric.pdf** DATCB/565 Competency 3 Assessment Rubric Cou…

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    See attached word, rubric and excel

    Powerpoint, excel and word needed

    **files (3)**

    – ## datcb565_v1_comp3_rubric.pdf

    – ## comp3assignmentinstructions.docx

    – datcb565_v1_comp3_parking_lot_use_data_file.xlsx

    **## datcb565_v1_comp3_rubric.pdf**

    DATCB/565 Competency 3 Assessment Rubric
    Course title: Data Analysis and Business Analytics
    Assessment title: Competency 3 Assessment
    Points: 100

    Assignment Directions

    Scenario
    A city’s administration isn’t driven by the goal of maximizing revenues or profits but instead looks at improving the quality of life of its residents. Many American
    cities are confronted with high traffic and congestion. Finding parking spaces, whether in the street or a parking lot, can be time-consuming and contribute to
    congestion. Some cities have rolled out data-driven parking space management in an effort to reduce congestion and make traffic more fluid.

    You’re a data analyst working for a mid-size city that has anticipated significant increments in population and car traffic. The city is evaluating whether or not it
    makes sense to invest in infrastructure to count and report the number of parking spaces available at the different parking lots downtown. This data would be
    collected and processed in real-time, feeding an app motorists can access to find parking space availability in different parking lots throughout the city.

    Part 1: Data Manipulation
    Download the Parking Lot Use data set. The data set has the following columns:

    • LotCode: a unique code that identifies the parking lot
    • LotCapacity: a number with the respective parking lot capacity
    • LotOccupancy: a number with the current number of cars in the parking lot
    • TimeStamp: a day/time combination indicating the moment when occupancy was measured
    • Day: the day of the week corresponding to the TimeStamp

    Insert a new column, OccupancyRate, recording occupancy rate as a percentage with 1 decimal. For instance, if the current LotOccupancy is 61 and LotCapacity is
    577, then the OccupancyRate would be reported as 10.6 (or 10.6%).

    Using the OccupancyRate and Day columns, construct box plots for each day of the week. You can use Insert > Insert Statistic Chart >Box and Whisker for this
    purpose. Is the median occupancy rate approximately the same throughout the week? If not, which days have lower median occupancy rates? Which days have
    higher median occupancy rates? Is this what you expected?

    [https://multimedia.phoenix.edu/cms/202235934](https://multimedia.phoenix.edu/cms/202235934)

    DATCB/565 Competency 3 Assessment and Rubric Page 2 of 3

    Copyright 2021 by University of Phoenix. All rights reserved.

    Using the OccupancyRate and LotCode columns, construct box plots for each parking lot. You can use Insert > Insert Statistic Chart >Box and Whisker for this
    purpose. Do all parking lots experience approximately equal occupancy rates? Are some parking lots more frequented than others? Is this what you expected?

    Select any 2 parking lots. For each of them, prepare a scatter plot showing occupancy rate against TimeStamp for the week 11/20/2016 – 11/26/2016. Are
    occupancy rates time dependent? If so, which times seem to experience the highest occupancy rates? Is this what you expected?

    Part 2: Presentation
    Prepare a 12- to 16-slide presentation with detailed speaker notes and audio, graphs, and tables.

    Your audience is the city council, which is responsible for deciding whether the city invests resources to set in motion the smart parking space app.

    Complete the following in your presentation:

    • Outline the rationale and goals of the project
    • Utilize box plots showing the occupancy rates for each day of the week. Include your interpretation of results.
    • Utilize box plots showing the occupancy rates for each parking lot. Include your interpretation of results
    • Provide scatter plots showing occupancy rate against the time of day of your selected 2 parking lots. Include your interpretation of results
    • Make a recommendation about continuing with the implementation of this project.

    Include speaker notes that convey the details you would give if you were presenting. You will record your speaker notes.

    Ensure that the slides contain only essential information and as little text as possible.

    DATCB/565 Competency 3 Assessment and Rubric Page 3 of 3

    Copyright 2021 by University of Phoenix. All rights reserved.

    Competency Assessment Rubric

    Assignment/Performance
    Criteria

    Mastery
    100%

    Meets Expectations
    85%

    Not Met
    0%

    1. Rationale and goals

    (weight 20%)

    Thoroughly outlined the rationale
    and goals of the project

    Partially outlined the rationale and
    goals of the project

    Narrowly outlined the rationale and goals of
    the project or did not submit a rationale and
    goals of the project

    2. Box plots: occupancy
    rate/day of week

    (weight 20%)

    Accurately utilized and interpreted
    box plots showing the occupancy
    rates for each day of the week

    For the most part, accurately used
    and interpreted box plots showing
    the occupancy rates for each day
    of the week

    Utilized box plots showing the occupancy
    rates for each day of the week but with errors
    that can impact analysis or did not submit
    box plots showing the occupancy rates for
    each day of the week; narrowly or did not
    interpret box plots

    3. Box plots: parking lot
    occupancy rates

    (weight 20%)

    Accurately utilized and interpreted
    box plots showing the occupancy
    rates for each lot

    For the most part, accurately
    utilized and interpreted box plots
    showing the occupancy rates for
    each lot

    Utilized box plots showing the occupancy
    rates for each lot but with errors that can
    impact analysis or did not submit box plots
    showing the occupancy rates for each lot;
    narrowly or did not interpret box plots

    4. Scatter plots with
    interpretation

    (weight 20%)

    Thoroughly interpreted scatter plots
    showing occupancy rate against
    time of day of selected four parking
    lots

    Partially interpreted scatter plots
    showing occupancy rate against
    time of day of selected four
    parking lots

    Narrowly interpreted scatter plots showing
    occupancy rate against time of day of
    selected four parking lots did not submit an
    interpretation of scatter plots showing
    occupancy rate against time of day of
    selected four parking lots

    5. Recommendation

    (weight 20%)

    Made a thorough recommendation
    about continuing with the
    implementation of this project

    Made a partial recommendation
    about continuing with the
    implementation of this project

    Made a narrow recommendation about
    continuing with the implementation of this
    project or did not submit a recommendation
    about continuing with the implementation of
    this project

    – Assignment Directions

    – Scenario
    – Part 1: Data Manipulation
    – Part 2: Presentation

    – Competency Assessment Rubric

    **## comp3assignmentinstructions.docx**

    DATCB/565: Data Analysis And Business Analytics

    Competency 3 – Assessment

    Competency 3 – Overview and Assessment Information

    **Competency Statement**

    Utilizing statistical regression and time series analysis models, you will be able to evaluate and analyze how multiple variables impact an organization. You will also be able to create forecasts and interpret data to analyze performance as it impacts strategic planning and comparative advantage for an organization.

    **Competency**

    Examine statistical patterns and trends to highlight organizational performance and support organizational strategic planning.

    **Learning Objective (LO)**

    **Learning Objective 5**

    Use regression models to forecast.

    **Learning Objective 6**

    Construct and interpret time series models.

    **Competency Assessment Description**

    Apply statistical time series modeling techniques to identify patterns and develop time-dependent demand models.

    Why It Matters

    Watch the video below to learn more about this competency. CBE no longer uses the term modules; they are now called Learning Resources.

    [**View transcript**](https://multimedia.phoenix.edu/video/?v=562786515)

    Assessment Information

    This assignment illustrates how data analytics can be used to create strategies for sustainable organizational success while integrating the organization’s mission with societal values. You’ll apply statistical time series modeling techniques to identify patterns and develop time-dependent demand models. You’ll practice organizing and delivering a presentation to senior decision-makers. The PowerPoint presentation includes an audio component in addition to speaker notes.

    [**Download and review the rubric!**](https://multimedia.phoenix.edu/cms/202235940)

    Download and save the Competency 3 Assessment Rubric and use it as a guide when completing your assessment.

    Assessment Directions

    Assessment Details

    **Scenario:**

    A city’s administration isn’t driven by the goal of maximizing revenues or profits but instead looks at improving the quality of life of its residents. Many American cities are confronted with high traffic and congestion. Finding parking spaces, whether in the street or a parking lot, can be time consuming and contribute to congestion. Some cities have rolled out data-driven parking space management to reduce congestion and make traffic more fluid.

    You’re a data analyst working for a mid-size city that has anticipated significant increments in population and car traffic. The city is evaluating whether it makes sense to invest in infrastructure to count and report the number of parking spaces available at the different parking lots downtown. This data would be collected and processed in real-time, feeding an app that motorists can access to find parking space availability in different parking lots throughout the city.

    Part 1: Data Manipulation

    **Download** the
    [**Parking Lot Use data set**](https://multimedia.phoenix.edu/cms/202235934). The data set has the following columns:

    ·
    _LotCode_: a unique code that identifies the parking lot

    ·
    _LotCapacity_: a number with the respective parking lot capacity

    ·
    _LotOccupancy_: a number with the current number of cars in the parking lot

    ·
    _TimeStamp_: a day/time combination indicating the moment when occupancy was measured

    ·
    _Day_: the day of the week corresponding to the
    _TimeStamp_

    **Insert** a new column,
    _OccupancyRate_, recording occupancy rate as a percentage with 1 decimal. For instance, if the current
    _LotOccupancy_ is 61 and
    _LotCapacity_ is 577, then the
    _OccupancyRate_ would be reported as 10.6 (or 10.6%).

    Using the OccupancyRate and Day columns,
    **construct** box plots for each day of the week. You can use Insert > Insert Statistic Chart >Box and Whisker for this purpose. Is the median occupancy rate approximately the same throughout the week? If not, which days have lower median occupancy rates? Which days have higher median occupancy rates? Is this what you expected?

    Using the OccupancyRate and LotCode columns,
    **construct** box plots for each parking lot. You can use Insert > Insert Statistic Chart >Box and Whisker for this purpose. Do all parking lots experience approximately equal occupancy rates? Are some parking lots more frequented than others? Is this what you expected?

    **Select** any 2 parking lots. For each of them,
    **prepare** a scatter plot showing occupancy rate against
    _TimeStamp_ for the week 11/20/2016 – 11/26/2016. Are occupancy rates time dependent? If so, which times seem to experience the highest occupancy rates? Is this what you expected?

    **Continue** to
    **Part 2: Presentation**.

    Part 2: Presentation

    **Prepare** a 12- to 16-slide presentation with detailed speaker notes and audio, graphs, and tables.

    Your audience is the city council, which is responsible for deciding whether the city invests resources to set in motion the smart parking space app.

    **Complete** the following in your presentation:

    · Outline the rationale and goals of the project

    · Utilize box plots showing the occupancy rates for each day of the week. Include your interpretation of results.

    · Utilize box plots showing the occupancy rates for each parking lot. Include your interpretation of results

    · Provide scatter plots showing occupancy rate against the time of day of your selected 2 parking lots. Include your interpretation of results

    · Make a recommendation about continuing with the implementation of this project.

    **Include** speaker notes that convey the details you would give if you were presenting. You will record your speaker notes.

    **Ensure** that the slides contain only essential information and as little text as possible.

    Resources

    ·
    [**Center for Writing Excellence**](https://multimedia.phoenix.edu/cms/cwe/)

    ·
    [**Reference and Citation Generator**](https://multimedia.phoenix.edu/cms/citation)

    ·
    [**Grammar Assistance**](https://multimedia.phoenix.edu/cms/202010168/)

    **Note:** Please ensure that when citing or referencing an outside resource or external entity that proper attribution is made to that source. An example of a method for citing outside resources can be found in the APA 7th edition manual. Although you will not be graded on your ability to format citations in a specific format, it is expected that all learners submit work that is representative of their own original thoughts and work, and clearly attribute when referencing outside sources or entities when completing competency assessments.

    Assignment / Performance Criteria Mastery 100%

    1. 1. Rationale and goals (weight 20%) Thoroughly outlined the rationale and goals of the project

    2. Box plots: occupancy rate/day of week (weight 20%) Accurately utilized and interpreted box plots showing the occupancy rates for each day of the week

    3. Box plots: parking lot occupancy rates (weight 20%) Accurately utilized and interpreted box plots showing the occupancy rates for each lot

    4. Scatter plots with interpretation (weight 20%) Thoroughly interpreted scatter plots showing occupancy rate against time of day of selected four parking lots

    5. Recommendation (weight 20%) Made a thorough recommendation about continuing with the implementation of this project

    Additional Note:

    FOLLOW Assignment / Performance Criteria Mastery 100%

    This needs to pass ZERO GPT and plagiarism checks.
    Need, scholarly references and intext citations.

    Excel needed, PowerPoint needed, word needed for speaker notes, , now there is a section for audio notes, use bulletin points for slides, take same bulletin points in slides, make it headings in speaker notes and then in brackets type what can be recorded in the audio)

    Example

    Slide Bulletin

    · Dell as a Powe Hub

    **Speaker Notes**

    ·
    **Dell as a Power Hub:** Dell serves as a central engine for modern enterprise, integrating high-performance hardware with AI-driven software solutions. By streamlining complex workflows into a unified ecosystem, it empowers businesses to scale efficiently while maintaining robust security. This centralized approach transforms standard infrastructure into a dynamic hub for continuous innovation.

    ([Audio]: "Think of Dell not just as a hardware provider, but as the central power hub of your entire operation. We’re going to look at how integrating these systems creates a seamless flow of data and energy across your business.")

    Thank you.

    **datcb565_v1_comp3_parking_lot_use_data_file.xlsx**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/datcb565-v1-comp3-parking-lot-use-data-file-xlsx-10534671)

    **datcb565_v1_comp3_parking_lot_use_data_file.xlsx**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/datcb565-v1-comp3-parking-lot-use-data-file-xlsx-10534671)

    **## datcb565_v1_comp3_rubric.pdf**

    DATCB/565 Competency 3 Assessment Rubric
    Course title: Data Analysis and Business Analytics
    Assessment title: Competency 3 Assessment
    Points: 100

    Assignment Directions

    Scenario
    A city’s administration isn’t driven by the goal of maximizing revenues or profits but instead looks at improving the quality of life of its residents. Many American
    cities are confronted with high traffic and congestion. Finding parking spaces, whether in the street or a parking lot, can be time-consuming and contribute to
    congestion. Some cities have rolled out data-driven parking space management in an effort to reduce congestion and make traffic more fluid.

    You’re a data analyst working for a mid-size city that has anticipated significant increments in population and car traffic. The city is evaluating whether or not it
    makes sense to invest in infrastructure to count and report the number of parking spaces available at the different parking lots downtown. This data would be
    collected and processed in real-time, feeding an app motorists can access to find parking space availability in different parking lots throughout the city.

    Part 1: Data Manipulation
    Download the Parking Lot Use data set. The data set has the following columns:

    • LotCode: a unique code that identifies the parking lot
    • LotCapacity: a number with the respective parking lot capacity
    • LotOccupancy: a number with the current number of cars in the parking lot
    • TimeStamp: a day/time combination indicating the moment when occupancy was measured
    • Day: the day of the week corresponding to the TimeStamp

    Insert a new column, OccupancyRate, recording occupancy rate as a percentage with 1 decimal. For instance, if the current LotOccupancy is 61 and LotCapacity is
    577, then the OccupancyRate would be reported as 10.6 (or 10.6%).

    Using the OccupancyRate and Day columns, construct box plots for each day of the week. You can use Insert > Insert Statistic Chart >Box and Whisker for this
    purpose. Is the median occupancy rate approximately the same throughout the week? If not, which days have lower median occupancy rates? Which days have
    higher median occupancy rates? Is this what you expected?

    [https://multimedia.phoenix.edu/cms/202235934](https://multimedia.phoenix.edu/cms/202235934)

    DATCB/565 Competency 3 Assessment and Rubric Page 2 of 3

    Copyright 2021 by University of Phoenix. All rights reserved.

    Using the OccupancyRate and LotCode columns, construct box plots for each parking lot. You can use Insert > Insert Statistic Chart >Box and Whisker for this
    purpose. Do all parking lots experience approximately equal occupancy rates? Are some parking lots more frequented than others? Is this what you expected?

    Select any 2 parking lots. For each of them, prepare a scatter plot showing occupancy rate against TimeStamp for the week 11/20/2016 – 11/26/2016. Are
    occupancy rates time dependent? If so, which times seem to experience the highest occupancy rates? Is this what you expected?

    Part 2: Presentation
    Prepare a 12- to 16-slide presentation with detailed speaker notes and audio, graphs, and tables.

    Your audience is the city council, which is responsible for deciding whether the city invests resources to set in motion the smart parking space app.

    Complete the following in your presentation:

    • Outline the rationale and goals of the project
    • Utilize box plots showing the occupancy rates for each day of the week. Include your interpretation of results.
    • Utilize box plots showing the occupancy rates for each parking lot. Include your interpretation of results
    • Provide scatter plots showing occupancy rate against the time of day of your selected 2 parking lots. Include your interpretation of results
    • Make a recommendation about continuing with the implementation of this project.

    Include speaker notes that convey the details you would give if you were presenting. You will record your speaker notes.

    Ensure that the slides contain only essential information and as little text as possible.

    DATCB/565 Competency 3 Assessment and Rubric Page 3 of 3

    Copyright 2021 by University of Phoenix. All rights reserved.

    Competency Assessment Rubric

    Assignment/Performance
    Criteria

    Mastery
    100%

    Meets Expectations
    85%

    Not Met
    0%

    1. Rationale and goals

    (weight 20%)

    Thoroughly outlined the rationale
    and goals of the project

    Partially outlined the rationale and
    goals of the project

    Narrowly outlined the rationale and goals of
    the project or did not submit a rationale and
    goals of the project

    2. Box plots: occupancy
    rate/day of week

    (weight 20%)

    Accurately utilized and interpreted
    box plots showing the occupancy
    rates for each day of the week

    For the most part, accurately used
    and interpreted box plots showing
    the occupancy rates for each day
    of the week

    Utilized box plots showing the occupancy
    rates for each day of the week but with errors
    that can impact analysis or did not submit
    box plots showing the occupancy rates for
    each day of the week; narrowly or did not
    interpret box plots

    3. Box plots: parking lot
    occupancy rates

    (weight 20%)

    Accurately utilized and interpreted
    box plots showing the occupancy
    rates for each lot

    For the most part, accurately
    utilized and interpreted box plots
    showing the occupancy rates for
    each lot

    Utilized box plots showing the occupancy
    rates for each lot but with errors that can
    impact analysis or did not submit box plots
    showing the occupancy rates for each lot;
    narrowly or did not interpret box plots

    4. Scatter plots with
    interpretation

    (weight 20%)

    Thoroughly interpreted scatter plots
    showing occupancy rate against
    time of day of selected four parking
    lots

    Partially interpreted scatter plots
    showing occupancy rate against
    time of day of selected four
    parking lots

    Narrowly interpreted scatter plots showing
    occupancy rate against time of day of
    selected four parking lots did not submit an
    interpretation of scatter plots showing
    occupancy rate against time of day of
    selected four parking lots

    5. Recommendation

    (weight 20%)

    Made a thorough recommendation
    about continuing with the
    implementation of this project

    Made a partial recommendation
    about continuing with the
    implementation of this project

    Made a narrow recommendation about
    continuing with the implementation of this
    project or did not submit a recommendation
    about continuing with the implementation of
    this project

    – Assignment Directions

    – Scenario
    – Part 1: Data Manipulation
    – Part 2: Presentation

    – Competency Assessment Rubric

    **## comp3assignmentinstructions.docx**

    DATCB/565: Data Analysis And Business Analytics

    Competency 3 – Assessment

    Competency 3 – Overview and Assessment Information

    **Competency Statement**

    Utilizing statistical regression and time series analysis models, you will be able to evaluate and analyze how multiple variables impact an organization. You will also be able to create forecasts and interpret data to analyze performance as it impacts strategic planning and comparative advantage for an organization.

    **Competency**

    Examine statistical patterns and trends to highlight organizational performance and support organizational strategic planning.

    **Learning Objective (LO)**

    **Learning Objective 5**

    Use regression models to forecast.

    **Learning Objective 6**

    Construct and interpret time series models.

    **Competency Assessment Description**

    Apply statistical time series modeling techniques to identify patterns and develop time-dependent demand models.

    Why It Matters

    Watch the video below to learn more about this competency. CBE no longer uses the term modules; they are now called Learning Resources.

    [**View transcript**](https://multimedia.phoenix.edu/video/?v=562786515)

    Assessment Information

    This assignment illustrates how data analytics can be used to create strategies for sustainable organizational success while integrating the organization’s mission with societal values. You’ll apply statistical time series modeling techniques to identify patterns and develop time-dependent demand models. You’ll practice organizing and delivering a presentation to senior decision-makers. The PowerPoint presentation includes an audio component in addition to speaker notes.

    [**Download and review the rubric!**](https://multimedia.phoenix.edu/cms/202235940)

    Download and save the Competency 3 Assessment Rubric and use it as a guide when completing your assessment.

    Assessment Directions

    Assessment Details

    **Scenario:**

    A city’s administration isn’t driven by the goal of maximizing revenues or profits but instead looks at improving the quality of life of its residents. Many American cities are confronted with high traffic and congestion. Finding parking spaces, whether in the street or a parking lot, can be time consuming and contribute to congestion. Some cities have rolled out data-driven parking space management to reduce congestion and make traffic more fluid.

    You’re a data analyst working for a mid-size city that has anticipated significant increments in population and car traffic. The city is evaluating whether it makes sense to invest in infrastructure to count and report the number of parking spaces available at the different parking lots downtown. This data would be collected and processed in real-time, feeding an app that motorists can access to find parking space availability in different parking lots throughout the city.

    Part 1: Data Manipulation

    **Download** the
    [**Parking Lot Use data set**](https://multimedia.phoenix.edu/cms/202235934). The data set has the following columns:

    ·
    _LotCode_: a unique code that identifies the parking lot

    ·
    _LotCapacity_: a number with the respective parking lot capacity

    ·
    _LotOccupancy_: a number with the current number of cars in the parking lot

    ·
    _TimeStamp_: a day/time combination indicating the moment when occupancy was measured

    ·
    _Day_: the day of the week corresponding to the
    _TimeStamp_

    **Insert** a new column,
    _OccupancyRate_, recording occupancy rate as a percentage with 1 decimal. For instance, if the current
    _LotOccupancy_ is 61 and
    _LotCapacity_ is 577, then the
    _OccupancyRate_ would be reported as 10.6 (or 10.6%).

    Using the OccupancyRate and Day columns,
    **construct** box plots for each day of the week. You can use Insert > Insert Statistic Chart >Box and Whisker for this purpose. Is the median occupancy rate approximately the same throughout the week? If not, which days have lower median occupancy rates? Which days have higher median occupancy rates? Is this what you expected?

    Using the OccupancyRate and LotCode columns,
    **construct** box plots for each parking lot. You can use Insert > Insert Statistic Chart >Box and Whisker for this purpose. Do all parking lots experience approximately equal occupancy rates? Are some parking lots more frequented than others? Is this what you expected?

    **Select** any 2 parking lots. For each of them,
    **prepare** a scatter plot showing occupancy rate against
    _TimeStamp_ for the week 11/20/2016 – 11/26/2016. Are occupancy rates time dependent? If so, which times seem to experience the highest occupancy rates? Is this what you expected?

    **Continue** to
    **Part 2: Presentation**.

    Part 2: Presentation

    **Prepare** a 12- to 16-slide presentation with detailed speaker notes and audio, graphs, and tables.

    Your audience is the city council, which is responsible for deciding whether the city invests resources to set in motion the smart parking space app.

    **Complete** the following in your presentation:

    · Outline the rationale and goals of the project

    · Utilize box plots showing the occupancy rates for each day of the week. Include your interpretation of results.

    · Utilize box plots showing the occupancy rates for each parking lot. Include your interpretation of results

    · Provide scatter plots showing occupancy rate against the time of day of your selected 2 parking lots. Include your interpretation of results

    · Make a recommendation about continuing with the implementation of this project.

    **Include** speaker notes that convey the details you would give if you were presenting. You will record your speaker notes.

    **Ensure** that the slides contain only essential information and as little text as possible.

    Resources

    ·
    [**Center for Writing Excellence**](https://multimedia.phoenix.edu/cms/cwe/)

    ·
    [**Reference and Citation Generator**](https://multimedia.phoenix.edu/cms/citation)

    ·
    [**Grammar Assistance**](https://multimedia.phoenix.edu/cms/202010168/)

    **Note:** Please ensure that when citing or referencing an outside resource or external entity that proper attribution is made to that source. An example of a method for citing outside resources can be found in the APA 7th edition manual. Although you will not be graded on your ability to format citations in a specific format, it is expected that all learners submit work that is representative of their own original thoughts and work, and clearly attribute when referencing outside sources or entities when completing competency assessments.

    Assignment / Performance Criteria Mastery 100%

    1. 1. Rationale and goals (weight 20%) Thoroughly outlined the rationale and goals of the project

    2. Box plots: occupancy rate/day of week (weight 20%) Accurately utilized and interpreted box plots showing the occupancy rates for each day of the week

    3. Box plots: parking lot occupancy rates (weight 20%) Accurately utilized and interpreted box plots showing the occupancy rates for each lot

    4. Scatter plots with interpretation (weight 20%) Thoroughly interpreted scatter plots showing occupancy rate against time of day of selected four parking lots

    5. Recommendation (weight 20%) Made a thorough recommendation about continuing with the implementation of this project

    Additional Note:

    FOLLOW Assignment / Performance Criteria Mastery 100%

    This needs to pass ZERO GPT and plagiarism checks.
    Need, scholarly references and intext citations.

    Excel needed, PowerPoint needed, word needed for speaker notes, , now there is a section for audio notes, use bulletin points for slides, take same bulletin points in slides, make it headings in speaker notes and then in brackets type what can be recorded in the audio)

    Example

    Slide Bulletin

    · Dell as a Powe Hub

    **Speaker Notes**

    ·
    **Dell as a Power Hub:** Dell serves as a central engine for modern enterprise, integrating high-performance hardware with AI-driven software solutions. By streamlining complex workflows into a unified ecosystem, it empowers businesses to scale efficiently while maintaining robust security. This centralized approach transforms standard infrastructure into a dynamic hub for continuous innovation.

    ([Audio]: "Think of Dell not just as a hardware provider, but as the central power hub of your entire operation. We’re going to look at how integrating these systems creates a seamless flow of data and energy across your business.")

    Thank you.

    **datcb565_v1_comp3_parking_lot_use_data_file.xlsx**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/datcb565-v1-comp3-parking-lot-use-data-file-xlsx-10534671)

    **## datcb565_v1_comp3_rubric.pdf**

    DATCB/565 Competency 3 Assessment Rubric
    Course title: Data Analysis and Business Analytics
    Assessment title: Competency 3 Assessment
    Points: 100

    Assignment Directions

    Scenario
    A city’s administration isn’t driven by the goal of maximizing revenues or profits but instead looks at improving the quality of life of its residents. Many American
    cities are confronted with high traffic and congestion. Finding parking spaces, whether in the street or a parking lot, can be time-consuming and contribute to
    congestion. Some cities have rolled out data-driven parking space management in an effort to reduce congestion and make traffic more fluid.

    You’re a data analyst working for a mid-size city that has anticipated significant increments in population and car traffic. The city is evaluating whether or not it
    makes sense to invest in infrastructure to count and report the number of parking spaces available at the different parking lots downtown. This data would be
    collected and processed in real-time, feeding an app motorists can access to find parking space availability in different parking lots throughout the city.

    Part 1: Data Manipulation
    Download the Parking Lot Use data set. The data set has the following columns:

    • LotCode: a unique code that identifies the parking lot
    • LotCapacity: a number with the respective parking lot capacity
    • LotOccupancy: a number with the current number of cars in the parking lot
    • TimeStamp: a day/time combination indicating the moment when occupancy was measured
    • Day: the day of the week corresponding to the TimeStamp

    Insert a new column, OccupancyRate, recording occupancy rate as a percentage with 1 decimal. For instance, if the current LotOccupancy is 61 and LotCapacity is
    577, then the OccupancyRate would be reported as 10.6 (or 10.6%).

    Using the OccupancyRate and Day columns, construct box plots for each day of the week. You can use Insert > Insert Statistic Chart >Box and Whisker for this
    purpose. Is the median occupancy rate approximately the same throughout the week? If not, which days have lower median occupancy rates? Which days have
    higher median occupancy rates? Is this what you expected?

    [https://multimedia.phoenix.edu/cms/202235934](https://multimedia.phoenix.edu/cms/202235934)

    DATCB/565 Competency 3 Assessment and Rubric Page 2 of 3

    Copyright 2021 by University of Phoenix. All rights reserved.

    Using the OccupancyRate and LotCode columns, construct box plots for each parking lot. You can use Insert > Insert Statistic Chart >Box and Whisker for this
    purpose. Do all parking lots experience approximately equal occupancy rates? Are some parking lots more frequented than others? Is this what you expected?

    Select any 2 parking lots. For each of them, prepare a scatter plot showing occupancy rate against TimeStamp for the week 11/20/2016 – 11/26/2016. Are
    occupancy rates time dependent? If so, which times seem to experience the highest occupancy rates? Is this what you expected?

    Part 2: Presentation
    Prepare a 12- to 16-slide presentation with detailed speaker notes and audio, graphs, and tables.

    Your audience is the city council, which is responsible for deciding whether the city invests resources to set in motion the smart parking space app.

    Complete the following in your presentation:

    • Outline the rationale and goals of the project
    • Utilize box plots showing the occupancy rates for each day of the week. Include your interpretation of results.
    • Utilize box plots showing the occupancy rates for each parking lot. Include your interpretation of results
    • Provide scatter plots showing occupancy rate against the time of day of your selected 2 parking lots. Include your interpretation of results
    • Make a recommendation about continuing with the implementation of this project.

    Include speaker notes that convey the details you would give if you were presenting. You will record your speaker notes.

    Ensure that the slides contain only essential information and as little text as possible.

    DATCB/565 Competency 3 Assessment and Rubric Page 3 of 3

    Copyright 2021 by University of Phoenix. All rights reserved.

    Competency Assessment Rubric

    Assignment/Performance
    Criteria

    Mastery
    100%

    Meets Expectations
    85%

    Not Met
    0%

    1. Rationale and goals

    (weight 20%)

    Thoroughly outlined the rationale
    and goals of the project

    Partially outlined the rationale and
    goals of the project

    Narrowly outlined the rationale and goals of
    the project or did not submit a rationale and
    goals of the project

    2. Box plots: occupancy
    rate/day of week

    (weight 20%)

    Accurately utilized and interpreted
    box plots showing the occupancy
    rates for each day of the week

    For the most part, accurately used
    and interpreted box plots showing
    the occupancy rates for each day
    of the week

    Utilized box plots showing the occupancy
    rates for each day of the week but with errors
    that can impact analysis or did not submit
    box plots showing the occupancy rates for
    each day of the week; narrowly or did not
    interpret box plots

    3. Box plots: parking lot
    occupancy rates

    (weight 20%)

    Accurately utilized and interpreted
    box plots showing the occupancy
    rates for each lot

    For the most part, accurately
    utilized and interpreted box plots
    showing the occupancy rates for
    each lot

    Utilized box plots showing the occupancy
    rates for each lot but with errors that can
    impact analysis or did not submit box plots
    showing the occupancy rates for each lot;
    narrowly or did not interpret box plots

    4. Scatter plots with
    interpretation

    (weight 20%)

    Thoroughly interpreted scatter plots
    showing occupancy rate against
    time of day of selected four parking
    lots

    Partially interpreted scatter plots
    showing occupancy rate against
    time of day of selected four
    parking lots

    Narrowly interpreted scatter plots showing
    occupancy rate against time of day of
    selected four parking lots did not submit an
    interpretation of scatter plots showing
    occupancy rate against time of day of
    selected four parking lots

    5. Recommendation

    (weight 20%)

    Made a thorough recommendation
    about continuing with the
    implementation of this project

    Made a partial recommendation
    about continuing with the
    implementation of this project

    Made a narrow recommendation about
    continuing with the implementation of this
    project or did not submit a recommendation
    about continuing with the implementation of
    this project

    – Assignment Directions

    – Scenario
    – Part 1: Data Manipulation
    – Part 2: Presentation

    – Competency Assessment Rubric

    **## comp3assignmentinstructions.docx**

    DATCB/565: Data Analysis And Business Analytics

    Competency 3 – Assessment

    Competency 3 – Overview and Assessment Information

    **Competency Statement**

    Utilizing statistical regression and time series analysis models, you will be able to evaluate and analyze how multiple variables impact an organization. You will also be able to create forecasts and interpret data to analyze performance as it impacts strategic planning and comparative advantage for an organization.

    **Competency**

    Examine statistical patterns and trends to highlight organizational performance and support organizational strategic planning.

    **Learning Objective (LO)**

    **Learning Objective 5**

    Use regression models to forecast.

    **Learning Objective 6**

    Construct and interpret time series models.

    **Competency Assessment Description**

    Apply statistical time series modeling techniques to identify patterns and develop time-dependent demand models.

    Why It Matters

    Watch the video below to learn more about this competency. CBE no longer uses the term modules; they are now called Learning Resources.

    [**View transcript**](https://multimedia.phoenix.edu/video/?v=562786515)

    Assessment Information

    This assignment illustrates how data analytics can be used to create strategies for sustainable organizational success while integrating the organization’s mission with societal values. You’ll apply statistical time series modeling techniques to identify patterns and develop time-dependent demand models. You’ll practice organizing and delivering a presentation to senior decision-makers. The PowerPoint presentation includes an audio component in addition to speaker notes.

    [**Download and review the rubric!**](https://multimedia.phoenix.edu/cms/202235940)

    Download and save the Competency 3 Assessment Rubric and use it as a guide when completing your assessment.

    Assessment Directions

    Assessment Details

    **Scenario:**

    A city’s administration isn’t driven by the goal of maximizing revenues or profits but instead looks at improving the quality of life of its residents. Many American cities are confronted with high traffic and congestion. Finding parking spaces, whether in the street or a parking lot, can be time consuming and contribute to congestion. Some cities have rolled out data-driven parking space management to reduce congestion and make traffic more fluid.

    You’re a data analyst working for a mid-size city that has anticipated significant increments in population and car traffic. The city is evaluating whether it makes sense to invest in infrastructure to count and report the number of parking spaces available at the different parking lots downtown. This data would be collected and processed in real-time, feeding an app that motorists can access to find parking space availability in different parking lots throughout the city.

    Part 1: Data Manipulation

    **Download** the
    [**Parking Lot Use data set**](https://multimedia.phoenix.edu/cms/202235934). The data set has the following columns:

    ·
    _LotCode_: a unique code that identifies the parking lot

    ·
    _LotCapacity_: a number with the respective parking lot capacity

    ·
    _LotOccupancy_: a number with the current number of cars in the parking lot

    ·
    _TimeStamp_: a day/time combination indicating the moment when occupancy was measured

    ·
    _Day_: the day of the week corresponding to the
    _TimeStamp_

    **Insert** a new column,
    _OccupancyRate_, recording occupancy rate as a percentage with 1 decimal. For instance, if the current
    _LotOccupancy_ is 61 and
    _LotCapacity_ is 577, then the
    _OccupancyRate_ would be reported as 10.6 (or 10.6%).

    Using the OccupancyRate and Day columns,
    **construct** box plots for each day of the week. You can use Insert > Insert Statistic Chart >Box and Whisker for this purpose. Is the median occupancy rate approximately the same throughout the week? If not, which days have lower median occupancy rates? Which days have higher median occupancy rates? Is this what you expected?

    Using the OccupancyRate and LotCode columns,
    **construct** box plots for each parking lot. You can use Insert > Insert Statistic Chart >Box and Whisker for this purpose. Do all parking lots experience approximately equal occupancy rates? Are some parking lots more frequented than others? Is this what you expected?

    **Select** any 2 parking lots. For each of them,
    **prepare** a scatter plot showing occupancy rate against
    _TimeStamp_ for the week 11/20/2016 – 11/26/2016. Are occupancy rates time dependent? If so, which times seem to experience the highest occupancy rates? Is this what you expected?

    **Continue** to
    **Part 2: Presentation**.

    Part 2: Presentation

    **Prepare** a 12- to 16-slide presentation with detailed speaker notes and audio, graphs, and tables.

    Your audience is the city council, which is responsible for deciding whether the city invests resources to set in motion the smart parking space app.

    **Complete** the following in your presentation:

    · Outline the rationale and goals of the project

    · Utilize box plots showing the occupancy rates for each day of the week. Include your interpretation of results.

    · Utilize box plots showing the occupancy rates for each parking lot. Include your interpretation of results

    · Provide scatter plots showing occupancy rate against the time of day of your selected 2 parking lots. Include your interpretation of results

    · Make a recommendation about continuing with the implementation of this project.

    **Include** speaker notes that convey the details you would give if you were presenting. You will record your speaker notes.

    **Ensure** that the slides contain only essential information and as little text as possible.

    Resources

    ·
    [**Center for Writing Excellence**](https://multimedia.phoenix.edu/cms/cwe/)

    ·
    [**Reference and Citation Generator**](https://multimedia.phoenix.edu/cms/citation)

    ·
    [**Grammar Assistance**](https://multimedia.phoenix.edu/cms/202010168/)

    **Note:** Please ensure that when citing or referencing an outside resource or external entity that proper attribution is made to that source. An example of a method for citing outside resources can be found in the APA 7th edition manual. Although you will not be graded on your ability to format citations in a specific format, it is expected that all learners submit work that is representative of their own original thoughts and work, and clearly attribute when referencing outside sources or entities when completing competency assessments.

    Assignment / Performance Criteria Mastery 100%

    1. 1. Rationale and goals (weight 20%) Thoroughly outlined the rationale and goals of the project

    2. Box plots: occupancy rate/day of week (weight 20%) Accurately utilized and interpreted box plots showing the occupancy rates for each day of the week

    3. Box plots: parking lot occupancy rates (weight 20%) Accurately utilized and interpreted box plots showing the occupancy rates for each lot

    4. Scatter plots with interpretation (weight 20%) Thoroughly interpreted scatter plots showing occupancy rate against time of day of selected four parking lots

    5. Recommendation (weight 20%) Made a thorough recommendation about continuing with the implementation of this project

    Additional Note:

    FOLLOW Assignment / Performance Criteria Mastery 100%

    This needs to pass ZERO GPT and plagiarism checks.
    Need, scholarly references and intext citations.

    Excel needed, PowerPoint needed, word needed for speaker notes, , now there is a section for audio notes, use bulletin points for slides, take same bulletin points in slides, make it headings in speaker notes and then in brackets type what can be recorded in the audio)

    Example

    Slide Bulletin

    · Dell as a Powe Hub

    **Speaker Notes**

    ·
    **Dell as a Power Hub:** Dell serves as a central engine for modern enterprise, integrating high-performance hardware with AI-driven software solutions. By streamlining complex workflows into a unified ecosystem, it empowers businesses to scale efficiently while maintaining robust security. This centralized approach transforms standard infrastructure into a dynamic hub for continuous innovation.

    ([Audio]: "Think of Dell not just as a hardware provider, but as the central power hub of your entire operation. We’re going to look at how integrating these systems creates a seamless flow of data and energy across your business.")

    Thank you.

    **datcb565_v1_comp3_parking_lot_use_data_file.xlsx**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/datcb565-v1-comp3-parking-lot-use-data-file-xlsx-10534671)

  • [Solved] DATCB/565 Competency 2 – Assessment

    ✓ Verified Academic Solution Available

    Executive Solution Overview

    See word, excel and rubric attached **files (3)** – ## datcb565_v1P3_comp2_rubric.pdf – ## comp2assignmentinstructions.docx – datcb565_v1_comp2_call_center_wait_time.xlsx **## datcb565_v1P3_comp2_rubric.pdf** Copyright 2021 by University of Phoenix. All rights reserved. DATCB/565 Compete…

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    Assignment Prompt & Instructions

    See word, excel and rubric attached

    **files (3)**

    – ## datcb565_v1P3_comp2_rubric.pdf

    – ## comp2assignmentinstructions.docx

    – datcb565_v1_comp2_call_center_wait_time.xlsx

    **## datcb565_v1P3_comp2_rubric.pdf**

    Copyright 2021 by University of Phoenix. All rights reserved.

    DATCB/565 Competency 2 Assessment and Rubric
    Course Title: Data Analysis and Business Analytics
    Competency Assessment Title: Competency 2 Assessment

    Assignment Directions
    Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ),
    which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too
    long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a
    negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5
    minutes (150 seconds).

    Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with
    more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to
    their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes
    (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of
    expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol.

    Download the Call Center Waiting Time database.

    Each row in the database corresponds to a different call. Column variables are as follows.

    • ProtocolType: indicates protocol type, either PT or PE

    • QueueTime: Time in Queue, in seconds

    • ServiceTime: Service Time, in seconds

    Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a
    significance level α=0.05.

    Evaluate if the company should allocate more resources to improve its average TiQ.

    Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance
    level α=0.05.

    Assess if the new protocol served its purpose. (Hint: This should be a test of means for 2 independent groups).

    Write a 175-word summary of your conclusions.

    [https://multimedia.phoenix.edu/cms/202235933](https://multimedia.phoenix.edu/cms/202235933)

    DATCB/565 Competency 2 Rubric
    Page 2 of 2

    Copyright 2021 by University of Phoenix. All rights reserved.

    Competency Assessment Rubric
    Assignment/Performance

    Criteria
    Mastery
    100%

    Meets Expectations
    85%

    Not Met
    0%

    1. Hypothesis testing TiQ
    (weight 50%)

    Thoroughly evaluated if the
    company should allocate more
    resources to improve its average
    TiQ using accurate hypothesis
    testing results

    Partially evaluated if the company
    should allocate more resources to
    improve its average TiQ using
    hypothesis testing results with some
    errors

    Narrowly evaluated if the company
    should allocate more resources to
    improve its average TiQ using
    hypothesis testing results or did not
    submit an evaluation if the company
    should allocate more resources to
    improve its average TiQ

    2. Hypothesis testing PT
    protocol
    (weight 50%)

    Thoroughly assessed if new
    protocol served its purpose
    based on an accurate test of
    hypothesis to determine whether
    the average ST with service
    protocol PE is lower than with
    the PT protocol

    Partially assessed if new protocol
    served its purpose based on a test
    of hypothesis with few errors to
    determine whether the average ST
    with service protocol PE is lower
    than with the PT protocol

    Narrowly assessed if new protocol
    served its purpose based on a test of
    hypothesis to determine whether the
    average ST with service protocol PE
    is lower than with the PT protocol or
    did not submit an assessment of
    new protocol served its purpose

    – Assignment Directions
    – Competency Assessment Rubric

    **## comp2assignmentinstructions.docx**

    DATCB/565: Data Analysis And Business Analytics

    Competency 2 – Assessment

    Competency 2 – Overview and Assessment Information

    **Competency Statement**

    Utilizing statistical probability models, you will be able to evaluate and analyze business data under uncertainty conditions. You will also be able to create and test hypotheses and draw conclusions based on samples of data.

    **Competency**

    Analyze business research to drive organizational decision making.

    **Learning Objective (LO)**

    **Learning Objective 3**

    Learn techniques to analyze data under uncertainty conditions.

    **Learning Objective 4**

    Learn how to conduct hypothesis testing and draw conclusions about populations based on sample data.

    **Competency Assessment Description**

    Perform a test hypothesis to determine if a new protocol served its purpose.

    Why It Matters

    Watch the video below to learn more about this competency. CBE no longer uses the term modules; they are now called Learning Resources.

    [**View transcript**](https://multimedia.phoenix.edu/video/?v=562786466)

    Assessment Information

    This assessment gives you an opportunity to strengthen your skills in gathering and analyzing business-related information. It also provides a deeper understanding of how companies can look at globalization as part of their strategic and operational plans.

    [**Download and review the rubric!**](https://multimedia.phoenix.edu/cms/202235941)

    Download and save the Competency 2 Assessment Rubric and use it as a guide when completing your assessment
    **.**

    Assessment Directions

    Assessment Details

    **Scenario:**

    Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5 minutes (150 seconds).

    Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol.

    Step 1: Calculations

    **Download** the
    [**Call Center Waiting Time**](https://multimedia.phoenix.edu/cms/202235933) database. Each row in the database corresponds to a different call. Column variables are as follows.

    ·
    _ProtocolType_: indicates protocol type, either PT or PE

    ·
    _QueueTime_: Time in Queue, in seconds

    ·
    _ServiceTime_: Service Time, in seconds

    **Perform** a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level α=0.05.

    **Evaluate** if the company should allocate more resources to improve its average TiQ.

    **Perform** a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level α=0.05.

    **Assess** if the new protocol served its purpose. (Hint: This should be a test of means for 2 independent groups).

    **Continue** to
    **Step 2: Summary of Conclusions**.

    Step 2: Summary of Conclusions

    **Write** a 175-word summary of your conclusions. Include your calculations in the summary.

    Resources

    ·
    [**Center for Writing Excellence**](https://multimedia.phoenix.edu/cms/cwe/)

    ·
    [**Reference and Citation Generator**](https://multimedia.phoenix.edu/cms/citation)

    ·
    [**Grammar Assistance**](https://multimedia.phoenix.edu/cms/202010168/)

    **Note:** Please ensure that when citing or referencing an outside resource or external entity that proper attribution is made to that source. An example of a method for citing outside resources can be found in the APA 7th edition manual. Although you will not be graded on your ability to format citations in a specific format, it is expected that all learners submit work that is representative of their own original thoughts and work, and clearly attribute when referencing outside sources or entities when completing competency assessments.

    Assignment / Performance Criteria Mastery 100%

    1. 1. Hypothesis testing TiQ (weight 50%) Thoroughly evaluated if the company should allocate more resources to improve its average TiQ using accurate hypothesis testing results

    2. Hypothesis testing PT protocol (weight 50%) Thoroughly assessed if new protocol served its purpose based on an accurate test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol

    Additional Note:

    FOLLOW Assignment / Performance Criteria Mastery 100%

    This needs to pass ZERO GPT and plagiarism checks.
    Need, scholarly references and intext citations.

    Excel needed, word needed etc

    **datcb565_v1_comp2_call_center_wait_time.xlsx**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/datcb565-v1-comp2-call-center-wait-time-xlsx)

    **datcb565_v1_comp2_call_center_wait_time.xlsx**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/datcb565-v1-comp2-call-center-wait-time-xlsx)

    **## datcb565_v1P3_comp2_rubric.pdf**

    Copyright 2021 by University of Phoenix. All rights reserved.

    DATCB/565 Competency 2 Assessment and Rubric
    Course Title: Data Analysis and Business Analytics
    Competency Assessment Title: Competency 2 Assessment

    Assignment Directions
    Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ),
    which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too
    long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a
    negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5
    minutes (150 seconds).

    Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with
    more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to
    their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes
    (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of
    expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol.

    Download the Call Center Waiting Time database.

    Each row in the database corresponds to a different call. Column variables are as follows.

    • ProtocolType: indicates protocol type, either PT or PE

    • QueueTime: Time in Queue, in seconds

    • ServiceTime: Service Time, in seconds

    Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a
    significance level α=0.05.

    Evaluate if the company should allocate more resources to improve its average TiQ.

    Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance
    level α=0.05.

    Assess if the new protocol served its purpose. (Hint: This should be a test of means for 2 independent groups).

    Write a 175-word summary of your conclusions.

    [https://multimedia.phoenix.edu/cms/202235933](https://multimedia.phoenix.edu/cms/202235933)

    DATCB/565 Competency 2 Rubric
    Page 2 of 2

    Copyright 2021 by University of Phoenix. All rights reserved.

    Competency Assessment Rubric
    Assignment/Performance

    Criteria
    Mastery
    100%

    Meets Expectations
    85%

    Not Met
    0%

    1. Hypothesis testing TiQ
    (weight 50%)

    Thoroughly evaluated if the
    company should allocate more
    resources to improve its average
    TiQ using accurate hypothesis
    testing results

    Partially evaluated if the company
    should allocate more resources to
    improve its average TiQ using
    hypothesis testing results with some
    errors

    Narrowly evaluated if the company
    should allocate more resources to
    improve its average TiQ using
    hypothesis testing results or did not
    submit an evaluation if the company
    should allocate more resources to
    improve its average TiQ

    2. Hypothesis testing PT
    protocol
    (weight 50%)

    Thoroughly assessed if new
    protocol served its purpose
    based on an accurate test of
    hypothesis to determine whether
    the average ST with service
    protocol PE is lower than with
    the PT protocol

    Partially assessed if new protocol
    served its purpose based on a test
    of hypothesis with few errors to
    determine whether the average ST
    with service protocol PE is lower
    than with the PT protocol

    Narrowly assessed if new protocol
    served its purpose based on a test of
    hypothesis to determine whether the
    average ST with service protocol PE
    is lower than with the PT protocol or
    did not submit an assessment of
    new protocol served its purpose

    – Assignment Directions
    – Competency Assessment Rubric

    **## comp2assignmentinstructions.docx**

    DATCB/565: Data Analysis And Business Analytics

    Competency 2 – Assessment

    Competency 2 – Overview and Assessment Information

    **Competency Statement**

    Utilizing statistical probability models, you will be able to evaluate and analyze business data under uncertainty conditions. You will also be able to create and test hypotheses and draw conclusions based on samples of data.

    **Competency**

    Analyze business research to drive organizational decision making.

    **Learning Objective (LO)**

    **Learning Objective 3**

    Learn techniques to analyze data under uncertainty conditions.

    **Learning Objective 4**

    Learn how to conduct hypothesis testing and draw conclusions about populations based on sample data.

    **Competency Assessment Description**

    Perform a test hypothesis to determine if a new protocol served its purpose.

    Why It Matters

    Watch the video below to learn more about this competency. CBE no longer uses the term modules; they are now called Learning Resources.

    [**View transcript**](https://multimedia.phoenix.edu/video/?v=562786466)

    Assessment Information

    This assessment gives you an opportunity to strengthen your skills in gathering and analyzing business-related information. It also provides a deeper understanding of how companies can look at globalization as part of their strategic and operational plans.

    [**Download and review the rubric!**](https://multimedia.phoenix.edu/cms/202235941)

    Download and save the Competency 2 Assessment Rubric and use it as a guide when completing your assessment
    **.**

    Assessment Directions

    Assessment Details

    **Scenario:**

    Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5 minutes (150 seconds).

    Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol.

    Step 1: Calculations

    **Download** the
    [**Call Center Waiting Time**](https://multimedia.phoenix.edu/cms/202235933) database. Each row in the database corresponds to a different call. Column variables are as follows.

    ·
    _ProtocolType_: indicates protocol type, either PT or PE

    ·
    _QueueTime_: Time in Queue, in seconds

    ·
    _ServiceTime_: Service Time, in seconds

    **Perform** a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level α=0.05.

    **Evaluate** if the company should allocate more resources to improve its average TiQ.

    **Perform** a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level α=0.05.

    **Assess** if the new protocol served its purpose. (Hint: This should be a test of means for 2 independent groups).

    **Continue** to
    **Step 2: Summary of Conclusions**.

    Step 2: Summary of Conclusions

    **Write** a 175-word summary of your conclusions. Include your calculations in the summary.

    Resources

    ·
    [**Center for Writing Excellence**](https://multimedia.phoenix.edu/cms/cwe/)

    ·
    [**Reference and Citation Generator**](https://multimedia.phoenix.edu/cms/citation)

    ·
    [**Grammar Assistance**](https://multimedia.phoenix.edu/cms/202010168/)

    **Note:** Please ensure that when citing or referencing an outside resource or external entity that proper attribution is made to that source. An example of a method for citing outside resources can be found in the APA 7th edition manual. Although you will not be graded on your ability to format citations in a specific format, it is expected that all learners submit work that is representative of their own original thoughts and work, and clearly attribute when referencing outside sources or entities when completing competency assessments.

    Assignment / Performance Criteria Mastery 100%

    1. 1. Hypothesis testing TiQ (weight 50%) Thoroughly evaluated if the company should allocate more resources to improve its average TiQ using accurate hypothesis testing results

    2. Hypothesis testing PT protocol (weight 50%) Thoroughly assessed if new protocol served its purpose based on an accurate test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol

    Additional Note:

    FOLLOW Assignment / Performance Criteria Mastery 100%

    This needs to pass ZERO GPT and plagiarism checks.
    Need, scholarly references and intext citations.

    Excel needed, word needed etc

    **datcb565_v1_comp2_call_center_wait_time.xlsx**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/datcb565-v1-comp2-call-center-wait-time-xlsx)

    **## datcb565_v1P3_comp2_rubric.pdf**

    Copyright 2021 by University of Phoenix. All rights reserved.

    DATCB/565 Competency 2 Assessment and Rubric
    Course Title: Data Analysis and Business Analytics
    Competency Assessment Title: Competency 2 Assessment

    Assignment Directions
    Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ),
    which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too
    long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a
    negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5
    minutes (150 seconds).

    Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with
    more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to
    their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes
    (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of
    expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol.

    Download the Call Center Waiting Time database.

    Each row in the database corresponds to a different call. Column variables are as follows.

    • ProtocolType: indicates protocol type, either PT or PE

    • QueueTime: Time in Queue, in seconds

    • ServiceTime: Service Time, in seconds

    Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a
    significance level α=0.05.

    Evaluate if the company should allocate more resources to improve its average TiQ.

    Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance
    level α=0.05.

    Assess if the new protocol served its purpose. (Hint: This should be a test of means for 2 independent groups).

    Write a 175-word summary of your conclusions.

    [https://multimedia.phoenix.edu/cms/202235933](https://multimedia.phoenix.edu/cms/202235933)

    DATCB/565 Competency 2 Rubric
    Page 2 of 2

    Copyright 2021 by University of Phoenix. All rights reserved.

    Competency Assessment Rubric
    Assignment/Performance

    Criteria
    Mastery
    100%

    Meets Expectations
    85%

    Not Met
    0%

    1. Hypothesis testing TiQ
    (weight 50%)

    Thoroughly evaluated if the
    company should allocate more
    resources to improve its average
    TiQ using accurate hypothesis
    testing results

    Partially evaluated if the company
    should allocate more resources to
    improve its average TiQ using
    hypothesis testing results with some
    errors

    Narrowly evaluated if the company
    should allocate more resources to
    improve its average TiQ using
    hypothesis testing results or did not
    submit an evaluation if the company
    should allocate more resources to
    improve its average TiQ

    2. Hypothesis testing PT
    protocol
    (weight 50%)

    Thoroughly assessed if new
    protocol served its purpose
    based on an accurate test of
    hypothesis to determine whether
    the average ST with service
    protocol PE is lower than with
    the PT protocol

    Partially assessed if new protocol
    served its purpose based on a test
    of hypothesis with few errors to
    determine whether the average ST
    with service protocol PE is lower
    than with the PT protocol

    Narrowly assessed if new protocol
    served its purpose based on a test of
    hypothesis to determine whether the
    average ST with service protocol PE
    is lower than with the PT protocol or
    did not submit an assessment of
    new protocol served its purpose

    – Assignment Directions
    – Competency Assessment Rubric

    **## comp2assignmentinstructions.docx**

    DATCB/565: Data Analysis And Business Analytics

    Competency 2 – Assessment

    Competency 2 – Overview and Assessment Information

    **Competency Statement**

    Utilizing statistical probability models, you will be able to evaluate and analyze business data under uncertainty conditions. You will also be able to create and test hypotheses and draw conclusions based on samples of data.

    **Competency**

    Analyze business research to drive organizational decision making.

    **Learning Objective (LO)**

    **Learning Objective 3**

    Learn techniques to analyze data under uncertainty conditions.

    **Learning Objective 4**

    Learn how to conduct hypothesis testing and draw conclusions about populations based on sample data.

    **Competency Assessment Description**

    Perform a test hypothesis to determine if a new protocol served its purpose.

    Why It Matters

    Watch the video below to learn more about this competency. CBE no longer uses the term modules; they are now called Learning Resources.

    [**View transcript**](https://multimedia.phoenix.edu/video/?v=562786466)

    Assessment Information

    This assessment gives you an opportunity to strengthen your skills in gathering and analyzing business-related information. It also provides a deeper understanding of how companies can look at globalization as part of their strategic and operational plans.

    [**Download and review the rubric!**](https://multimedia.phoenix.edu/cms/202235941)

    Download and save the Competency 2 Assessment Rubric and use it as a guide when completing your assessment
    **.**

    Assessment Directions

    Assessment Details

    **Scenario:**

    Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5 minutes (150 seconds).

    Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol.

    Step 1: Calculations

    **Download** the
    [**Call Center Waiting Time**](https://multimedia.phoenix.edu/cms/202235933) database. Each row in the database corresponds to a different call. Column variables are as follows.

    ·
    _ProtocolType_: indicates protocol type, either PT or PE

    ·
    _QueueTime_: Time in Queue, in seconds

    ·
    _ServiceTime_: Service Time, in seconds

    **Perform** a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level α=0.05.

    **Evaluate** if the company should allocate more resources to improve its average TiQ.

    **Perform** a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level α=0.05.

    **Assess** if the new protocol served its purpose. (Hint: This should be a test of means for 2 independent groups).

    **Continue** to
    **Step 2: Summary of Conclusions**.

    Step 2: Summary of Conclusions

    **Write** a 175-word summary of your conclusions. Include your calculations in the summary.

    Resources

    ·
    [**Center for Writing Excellence**](https://multimedia.phoenix.edu/cms/cwe/)

    ·
    [**Reference and Citation Generator**](https://multimedia.phoenix.edu/cms/citation)

    ·
    [**Grammar Assistance**](https://multimedia.phoenix.edu/cms/202010168/)

    **Note:** Please ensure that when citing or referencing an outside resource or external entity that proper attribution is made to that source. An example of a method for citing outside resources can be found in the APA 7th edition manual. Although you will not be graded on your ability to format citations in a specific format, it is expected that all learners submit work that is representative of their own original thoughts and work, and clearly attribute when referencing outside sources or entities when completing competency assessments.

    Assignment / Performance Criteria Mastery 100%

    1. 1. Hypothesis testing TiQ (weight 50%) Thoroughly evaluated if the company should allocate more resources to improve its average TiQ using accurate hypothesis testing results

    2. Hypothesis testing PT protocol (weight 50%) Thoroughly assessed if new protocol served its purpose based on an accurate test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol

    Additional Note:

    FOLLOW Assignment / Performance Criteria Mastery 100%

    This needs to pass ZERO GPT and plagiarism checks.
    Need, scholarly references and intext citations.

    Excel needed, word needed etc

    **datcb565_v1_comp2_call_center_wait_time.xlsx**

    This file is too large to display. [View in new window](https://www.sweetstudy.com/files/datcb565-v1-comp2-call-center-wait-time-xlsx)