(Answered) Which score assesses customer loyalty? Net Promoter Score (NPS) Customer Satisfaction Score (CSAT)…

➤ How is NPS calculated?
Calculate NPS by asking one question on a 0–10 scale, then assign respondents as promoters (9–10), passives (7–8), or detractors (0–6). Subtract the percentage of detractors from the percentage of promoters. The result ranges from -100 to +100 and shows net customer advocacy.